State Farm® Insurance Agent Jenna Mack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brent Hayes
June 2, 2025
5
out of
5
rating by Brent Hayes
"they are very kind and helpful with any questions you have."
We responded:
"Thank you for taking the time to share your thoughts! We LOVE five star reviews. We’re glad to know you’re satisfied with the service at our office. If you ever have any questions or need assistance, we’re here to help!"
Denise Davis
May 29, 2025
5
out of
5
rating by Denise Davis
"I had an outstanding experience with the Ms. Maegan Hickerson. From the moment I reached out, I was met with professionalism, efficiency, and genuine courtesy. What truly stood out was her willingness to go above and beyond. Not only did they she answer all my questions but she also made the entire process smooth and stress-free. It's rare to encounter such a high level of care and attention in customer support. This kind of service builds trust and loyalty—I won’t hesitate to recommend this StateFarm to others or continue doing business with them in the future. Five stars all around! Thanks again Maegan!"
We responded:
"Thank YOU so much for your kind words and five star review! Maegan is one amazing ROCKSTAR! We are SO glad that she is part of our team. We truly appreciate you taking time to share your experience with us. Much LOVE from all of us here at JMSF!"
Christy Hickerson
May 29, 2025
5
out of
5
rating by Christy Hickerson
"The team at Jenna Mack State Farm is outstanding! Maegan provided exceptional service—she was knowledgeable, attentive, and made the entire insurance process seamless. Highly recommend this agency for anyone seeking reliable and personalized insurance support."
We responded:
"Thank YOU so much for your kind review! We are very grateful. Maegan is AMAZING! We are so happy to have her on our team. We do strive to provide excellent customer service with each and every customer. THANK YOU!"
gary hickerson
May 29, 2025
5
out of
5
rating by gary hickerson
"Congratulations to your newest member Maegan Hickerson !! She will do a great job if you need Insurance she will answer all your q Questions and fix you right up!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Sharri Kandarczyk
May 29, 2025
5
out of
5
rating by Sharri Kandarczyk
"Excellent service as always!"
We responded:
"Thank YOU so very much for your five star review! We do strive to provide excellent customer service. It comes easy when we work with amazing folks like yourself. THANK YOU!"
Ryan Hartley
May 29, 2025
5
out of
5
rating by Ryan Hartley
"I love me Susan she has helped me tremendously with everything hod bless her heart"
We responded:
"Thank you so much for your kind review! Susan is a rockstar in our office! We truly appreciate you."
marli falls
April 30, 2025
5
out of
5
rating by marli falls
"Lay-la is so sweet and helpful! I love her personality and work ethic!"
We responded:
"Layla is AMAZING! She is such an asset to our team. We truly appreciate your kind words and five star review. We THANK YOU!"
Carol Boylston
April 24, 2025
5
out of
5
rating by Carol Boylston
"A BIG Thank You to Tracy who seamlessly transferred me over to State Farm. Really appreciated your kindness, respectfulness, knowledge, determination and hard work to get it all accomplished."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Tracy is AMAZING and I am so thankful she is on my team! We truly appreciate YOU!"
Kendra Leigh Thomas
April 24, 2025
5
out of
5
rating by Kendra Leigh Thomas
"Everyone I have spoken with is so friendly. They all truly love their job and helping others."
We responded:
"And we LOVE you! We are very thankful for your business. Amazing customers like you make loving our job and helping others easy! THANK YOU!"
Becky Otto
April 1, 2025
5
out of
5
rating by Becky Otto
"Exceptionalism is the word that comes to mind when talking about Nikki at Jenna Mack State Farm Insurance. Nikki is knowledgeable, caring, inviting , and personable. Her infectious personality is so refreshing, and she saved me a significant amount of money. Thank you, Nikki, and State Farm Insurance."
We responded:
"Thank YOU so much, Mrs. Becky for your kind review! Isn't Nikki just wonderful? She is truly an amazing asset to our team here at JMSF! We are SO very thankful for your business, glad we helped you save and look forward to serving you for many years to come!"
Sheryl Peavy
March 20, 2025
5
out of
5
rating by Sheryl Peavy
"I’ve had State Farm since I6. Jenna always puts her customers first and foremost."
We responded:
"We love YOU Sheryl Peavy! Thank you for your continued loyalty to State Farm and our agency."
Vonda Fite
March 11, 2025
5
out of
5
rating by Vonda Fite
"Nikki was very welcoming….Very pleasant and informative….She’s truly very professional and will explain things to your understandings …It was my Pleasure in meeting with her and getting the right policies that fit my needs….Thank You Nikki…. Sincerely Vonda"
We responded:
"Thank YOU so much for your five star review! Isn't Nikki just wonderful? I am so thankful we were able to help with your insurance needs. We truly appreciate YOU and your business!"
Payton Byrd
March 11, 2025
5
out of
5
rating by Payton Byrd
"Hands down great customer service"
We responded:
"Thank you so much for your review! We certainly attempt to provide top notch customer service to each and every customer. We appreciate YOU!"
haley doster
March 7, 2025
5
out of
5
rating by haley doster
"Very nice staff! Call today to get exceptional service from Layla Arnette! ☺️"
We responded:
"Thank YOU so much for your kind words and five stars! We sure do appreciate it. Our Layla is AMAZING - call her today!"
Melanie Stokes
February 13, 2025
5
out of
5
rating by Melanie Stokes
"I LOVE LOVE LOVE this office and the customer service is is prestigious! Definitely the best decision I have ever made."
We responded:
"And we LOVE, LOVE, LOVE YOU! We are thankful for your kind words. We truly appreciate YOU!"
G Jones
January 9, 2025
5
out of
5
rating by G Jones
"Tracy and Nikki were great to work with and will help you get the most for your dollar. Very professional staff and another satisfied customer was established. Thank you again!"
We responded:
"Thank you for your 5-star review! We are very thankful for your business and look forward to serving you and your family for years to come. My State Farm team and I are happy to be your good neighbor!"
Donna Cullifer
November 13, 2024
5
out of
5
rating by Donna Cullifer
"Jenna Mack and staff are very friendly and professional. They are the absolute best of the best, and i highly recommend them!!! They treat you like a friend...not a number."
We responded:
"We LOVE you Ms. Donna! Thank you so much for the kind review. We are SO thankful for you and your business. You most definitely are FAMILY to us! "
Michael Edwards
October 20, 2024
5
out of
5
rating by Michael Edwards
"Professional complete and friendly service"
We responded:
"Thank YOU so much for your kind words and 5 stars! We truly appreciate you!"
Clifton Boylston
October 19, 2024
5
out of
5
rating by Clifton Boylston
"I had been a USAA member for 30 +yrs. I had home and Auto Insurance with USAA. After talking to Tracy at State Farm, she was able to double my coverage on both vehicles while saving me a few hundred dollars on my auto premiums. As well as, increased the coverage on my home and saved me hundreds there as well. She made the transition very easy and did almost all the leg work for an easy and smooth transition. Staff is very friendly, people oriented and helpful. Very satisfied with my decision to switch to State Farm! I highly recommend!"
We responded:
"Thank YOU so much for your kind words and 5 stars! Gosh, we are just thrilled to have you as a customer and very glad we were able to help you save. Tracy is AMAZING! We are thankful she is a part of our team. Again, thank YOU for your kindness and we do look forward to serving you for many years to come!"
James Carter
October 16, 2024
5
out of
5
rating by James Carter
"I would like to give a special shout out to Mrs Susan Roberts.I needed some business insurance cause the previous company i was with were no longer carrying that type of insurance anymore. Susan listened to what I needed from them and then she told me what she needed from me then boom.I have business insurance from them at a better price. Thank you again."
We responded:
"AWESOME! I am so glad we were able to help in your time of need. Susan is fantastic at what she does and is so helpful to all of our customers! We truly appreciate your business!"
Hayley Haser
October 11, 2024
5
out of
5
rating by Hayley Haser
"Everyone in the office is very welcoming and helpful. Always a pleasure coming by the Ozark office!"
We responded:
"Thank YOU so much for your kind review! We truly appreciate YOU. We sure thank you for being so awesome to us!"
Jessica Dietz
October 4, 2024
5
out of
5
rating by Jessica Dietz
"They were amazing to work with and helped us get an amazing discount and swap over seamlessly. They were easy to reach and Nikki was very personable and helped my husband to feel at ease with all his questions. Thank you Nikki!"
We responded:
"Thank YOU so much for your kind words! Nikki is AWESOME! So thankful you allowed us to help with you and your family's insurance needs. We look forward to working with you all for many years to come. THANKS a MILLION!"
Jenna Newton
September 19, 2024
5
out of
5
rating by Jenna Newton
"Susan is fabulous and helped save us money!! Thankful for her making this a smooth transition!"
We responded:
"Thank YOU so much for your review! We are SO thankful for your business. Susan is absolutely amazing and we are thrilled to have your family join us! We look forward to serving you for many years to come!"
Shelby Bullocks
September 13, 2024
5
out of
5
rating by Shelby Bullocks
"State Farm always take care of me and my family"
We responded:
"Thank YOU so much Shelby for your review! We do try our best to always take care of our customers. We truly appreciate YOU!"
Roger Goodson
September 11, 2024
5
out of
5
rating by Roger Goodson
"Jenna and her staff are super friendly. Jenna went over my account in detail and showed us some changes that would better protect us. It wasn’t just for her to make more money because it changed our premiums very little Glad to have her as our new agent."
We responded:
"Thank YOU so much, Mr. Roger, for your kind review! I am thrilled and honored to serve you and Mrs. Shirley. So happy to be able to help with your insurance needs - we want to be certain you are protected! I am VERY appreciative of you both and look forward to serving you for many years to come!"